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The mechanic was very helpful to fix the problem an the effort they made to find all of the parts needed to fix the truck to pass emissions. I would recommend Thunderbird Auto as the first place to have any mechanical work needed.
Can't say enough good things about Thunderbird Auto Repair.Saved me hundreds of dollars. Honest and knowledgeable.
I like to support family owned businesses. They are the foundation of our country. For that reason, and because Thunderbird has an excellent online profile and reviews, I chose Thunderbird Auto. I try to be a loyal customer. Mr. Francisco told me after my first visit that I was "family". I believed him. Every time I've been in, I've felt that I received quality work at a fair price and honest evaluations. I've lived in Surprise for 3 years, and when I've needed mechanic work I've brought my cars to Mr Francisco. I've also referred friends here, and they have brought their vehicles here.
Mr. Francisco's son typically writes up the orders. He is not overly friendly, but ok, I can live with that. Last summer I had my car in and the repair was going to take 3 hours. There is no place to wait except outside, even when the temp is 110⁰. I asked about a ride, maybe to the Walmart 5 minutes away. His son said he could do that but would not pick me back up, I would need to get an Uber. Ok again, I guess I can live with that. Not exactly customer friendly, just matter of fact, take it or leave it attitude.
I have 2 vehicles, a 2016 Pilot and a CRV. Maybe 18 months ago, Mr Francisco suggested that I have the radiator hoses replaced ($300 cost) on my Pilot as it almost had 100,000 miles, and Honda recommended it at 100,000 miles. I put it off last summer but decided to do it this summer. I took it in today. I mentioned I had been told it was $300. His son told me that the $300 quote was for the CRV and not the Pilot. I told him that I was pretty sure the price was for the Pilot. He told me again I was wrong, it was for the CRV. Ok, that's fine, and I asked him to give me a quote for the Pilot. He told me that he had another customer to call and I could wait in my vehicle. I waited 15 minutes in my car running my a/c (it actually is 110⁰ today). He finally came out and told me it would be $480 plus tax. I was shocked that it had gone from $300 to $500, and I told him I would need to check some other places. He told me again the $300 quote was for the CRV and that I was never given one for the Pilot. He told me prices had increased and that his labor prices were less than any other shop and $480 was the price. He told me 2.5 hours of labor and $50 for the hoses. Essentially, take it or leave it and his attitude said he really didn't care which. I may have received a quote for my CRV as well, but I am 100% certain that I also was given a quote for the Pilot previously and specifically remember the mention that it was recommended at 100,000 miles. Yes, it's been more than a year, and I definitely expected that the $300 price would have increased since then, I just didn't expect such a huge increase.
I left Thunderbird Auto. There was no reason for the son to repeatedly tell me I was wrong and had not been given a quote for the Pilot. Just tell me what the price is. After leaving I pulled into a parking lot down the street and called the Peoria Honda Dealership and asked for a quote to get my radiator hoses replaced. I expected it would be higher than an independent shop. The quote was $399 plus tax. That's $100 less than Thunderbird Auto. My Pilot is at the Honda Dealership now getting new radiator hoses. I feel so disappointed. My trust in Thunderbird has been destroyed.
I know Thunderbird Auto has great reviews, and I 100% agree with them. Quality work and reasonable prices and honest mechanics. I know that Thunderbird has been in business for years, and they have more business than they can handle. I also know that losing my little bit of business is not going to have any effect on the well being of Thunderbird. I have written this review so that Mr. Francisco will know why he has lost my business and likely others too that are treated this way by his son. I WAS NOT TREATED LIKE FAMILY .
I now will find a different family owned auto repair shop in the area that will appreciate the little bit of business I am able to give them that will treat me like family.
Mr. Francisco's son typically writes up the orders. He is not overly friendly, but ok, I can live with that. Last summer I had my car in and the repair was going to take 3 hours. There is no place to wait except outside, even when the temp is 110⁰. I asked about a ride, maybe to the Walmart 5 minutes away. His son said he could do that but would not pick me back up, I would need to get an Uber. Ok again, I guess I can live with that. Not exactly customer friendly, just matter of fact, take it or leave it attitude.
I have 2 vehicles, a 2016 Pilot and a CRV. Maybe 18 months ago, Mr Francisco suggested that I have the radiator hoses replaced ($300 cost) on my Pilot as it almost had 100,000 miles, and Honda recommended it at 100,000 miles. I put it off last summer but decided to do it this summer. I took it in today. I mentioned I had been told it was $300. His son told me that the $300 quote was for the CRV and not the Pilot. I told him that I was pretty sure the price was for the Pilot. He told me again I was wrong, it was for the CRV. Ok, that's fine, and I asked him to give me a quote for the Pilot. He told me that he had another customer to call and I could wait in my vehicle. I waited 15 minutes in my car running my a/c (it actually is 110⁰ today). He finally came out and told me it would be $480 plus tax. I was shocked that it had gone from $300 to $500, and I told him I would need to check some other places. He told me again the $300 quote was for the CRV and that I was never given one for the Pilot. He told me prices had increased and that his labor prices were less than any other shop and $480 was the price. He told me 2.5 hours of labor and $50 for the hoses. Essentially, take it or leave it and his attitude said he really didn't care which. I may have received a quote for my CRV as well, but I am 100% certain that I also was given a quote for the Pilot previously and specifically remember the mention that it was recommended at 100,000 miles. Yes, it's been more than a year, and I definitely expected that the $300 price would have increased since then, I just didn't expect such a huge increase.
I left Thunderbird Auto. There was no reason for the son to repeatedly tell me I was wrong and had not been given a quote for the Pilot. Just tell me what the price is. After leaving I pulled into a parking lot down the street and called the Peoria Honda Dealership and asked for a quote to get my radiator hoses replaced. I expected it would be higher than an independent shop. The quote was $399 plus tax. That's $100 less than Thunderbird Auto. My Pilot is at the Honda Dealership now getting new radiator hoses. I feel so disappointed. My trust in Thunderbird has been destroyed.
I know Thunderbird Auto has great reviews, and I 100% agree with them. Quality work and reasonable prices and honest mechanics. I know that Thunderbird has been in business for years, and they have more business than they can handle. I also know that losing my little bit of business is not going to have any effect on the well being of Thunderbird. I have written this review so that Mr. Francisco will know why he has lost my business and likely others too that are treated this way by his son. I WAS NOT TREATED LIKE FAMILY .
I now will find a different family owned auto repair shop in the area that will appreciate the little bit of business I am able to give them that will treat me like family.
Great customer service well polite I will recommend to others to come by the shop.
It's often said that finding an honest mechanic is like searching for a needle in a haystack, but Thunderbird Auto Repair, under the leadership of Mr. Francisco, has completely changed my perspective. When my car encountered issues, Francisco and his team were there to provide not only expert service but also unwavering honesty and integrity. From the outset, Francisco took the time to meticulously diagnose the problem and patiently explain each step of the process in detail. Their commitment to transparency and maintaining their values in the automotive industry is truly commendable. I can't thank Mr. Francisco and his team enough for their dedication to providing honest and reliable service. They've earned my trust and loyalty, and I wholeheartedly recommend Thunderbird Auto Repair to anyone in need of a mechanic they can count on.
Reviews
The mechanic was very helpful to fix the problem an the effort they made to find all of the parts needed to fix the truck to pass emissions. I would recommend Thunderbird Auto as the first place to have any mechanical work needed.
Can't say enough good things about Thunderbird Auto Repair.Saved me hundreds of dollars. Honest and knowledgeable.
I like to support family owned businesses. They are the foundation of our country. For that reason, and because Thunderbird has an excellent online profile and reviews, I chose Thunderbird Auto. I try to be a loyal customer. Mr. Francisco told me after my first visit that I was "family". I believed him. Every time I've been in, I've felt that I received quality work at a fair price and honest evaluations. I've lived in Surprise for 3 years, and when I've needed mechanic work I've brought my cars to Mr Francisco. I've also referred friends here, and they have brought their vehicles here.
Mr. Francisco's son typically writes up the orders. He is not overly friendly, but ok, I can live with that. Last summer I had my car in and the repair was going to take 3 hours. There is no place to wait except outside, even when the temp is 110⁰. I asked about a ride, maybe to the Walmart 5 minutes away. His son said he could do that but would not pick me back up, I would need to get an Uber. Ok again, I guess I can live with that. Not exactly customer friendly, just matter of fact, take it or leave it attitude.
I have 2 vehicles, a 2016 Pilot and a CRV. Maybe 18 months ago, Mr Francisco suggested that I have the radiator hoses replaced ($300 cost) on my Pilot as it almost had 100,000 miles, and Honda recommended it at 100,000 miles. I put it off last summer but decided to do it this summer. I took it in today. I mentioned I had been told it was $300. His son told me that the $300 quote was for the CRV and not the Pilot. I told him that I was pretty sure the price was for the Pilot. He told me again I was wrong, it was for the CRV. Ok, that's fine, and I asked him to give me a quote for the Pilot. He told me that he had another customer to call and I could wait in my vehicle. I waited 15 minutes in my car running my a/c (it actually is 110⁰ today). He finally came out and told me it would be $480 plus tax. I was shocked that it had gone from $300 to $500, and I told him I would need to check some other places. He told me again the $300 quote was for the CRV and that I was never given one for the Pilot. He told me prices had increased and that his labor prices were less than any other shop and $480 was the price. He told me 2.5 hours of labor and $50 for the hoses. Essentially, take it or leave it and his attitude said he really didn't care which. I may have received a quote for my CRV as well, but I am 100% certain that I also was given a quote for the Pilot previously and specifically remember the mention that it was recommended at 100,000 miles. Yes, it's been more than a year, and I definitely expected that the $300 price would have increased since then, I just didn't expect such a huge increase.
I left Thunderbird Auto. There was no reason for the son to repeatedly tell me I was wrong and had not been given a quote for the Pilot. Just tell me what the price is. After leaving I pulled into a parking lot down the street and called the Peoria Honda Dealership and asked for a quote to get my radiator hoses replaced. I expected it would be higher than an independent shop. The quote was $399 plus tax. That's $100 less than Thunderbird Auto. My Pilot is at the Honda Dealership now getting new radiator hoses. I feel so disappointed. My trust in Thunderbird has been destroyed.
I know Thunderbird Auto has great reviews, and I 100% agree with them. Quality work and reasonable prices and honest mechanics. I know that Thunderbird has been in business for years, and they have more business than they can handle. I also know that losing my little bit of business is not going to have any effect on the well being of Thunderbird. I have written this review so that Mr. Francisco will know why he has lost my business and likely others too that are treated this way by his son. I WAS NOT TREATED LIKE FAMILY .
I now will find a different family owned auto repair shop in the area that will appreciate the little bit of business I am able to give them that will treat me like family.
Mr. Francisco's son typically writes up the orders. He is not overly friendly, but ok, I can live with that. Last summer I had my car in and the repair was going to take 3 hours. There is no place to wait except outside, even when the temp is 110⁰. I asked about a ride, maybe to the Walmart 5 minutes away. His son said he could do that but would not pick me back up, I would need to get an Uber. Ok again, I guess I can live with that. Not exactly customer friendly, just matter of fact, take it or leave it attitude.
I have 2 vehicles, a 2016 Pilot and a CRV. Maybe 18 months ago, Mr Francisco suggested that I have the radiator hoses replaced ($300 cost) on my Pilot as it almost had 100,000 miles, and Honda recommended it at 100,000 miles. I put it off last summer but decided to do it this summer. I took it in today. I mentioned I had been told it was $300. His son told me that the $300 quote was for the CRV and not the Pilot. I told him that I was pretty sure the price was for the Pilot. He told me again I was wrong, it was for the CRV. Ok, that's fine, and I asked him to give me a quote for the Pilot. He told me that he had another customer to call and I could wait in my vehicle. I waited 15 minutes in my car running my a/c (it actually is 110⁰ today). He finally came out and told me it would be $480 plus tax. I was shocked that it had gone from $300 to $500, and I told him I would need to check some other places. He told me again the $300 quote was for the CRV and that I was never given one for the Pilot. He told me prices had increased and that his labor prices were less than any other shop and $480 was the price. He told me 2.5 hours of labor and $50 for the hoses. Essentially, take it or leave it and his attitude said he really didn't care which. I may have received a quote for my CRV as well, but I am 100% certain that I also was given a quote for the Pilot previously and specifically remember the mention that it was recommended at 100,000 miles. Yes, it's been more than a year, and I definitely expected that the $300 price would have increased since then, I just didn't expect such a huge increase.
I left Thunderbird Auto. There was no reason for the son to repeatedly tell me I was wrong and had not been given a quote for the Pilot. Just tell me what the price is. After leaving I pulled into a parking lot down the street and called the Peoria Honda Dealership and asked for a quote to get my radiator hoses replaced. I expected it would be higher than an independent shop. The quote was $399 plus tax. That's $100 less than Thunderbird Auto. My Pilot is at the Honda Dealership now getting new radiator hoses. I feel so disappointed. My trust in Thunderbird has been destroyed.
I know Thunderbird Auto has great reviews, and I 100% agree with them. Quality work and reasonable prices and honest mechanics. I know that Thunderbird has been in business for years, and they have more business than they can handle. I also know that losing my little bit of business is not going to have any effect on the well being of Thunderbird. I have written this review so that Mr. Francisco will know why he has lost my business and likely others too that are treated this way by his son. I WAS NOT TREATED LIKE FAMILY .
I now will find a different family owned auto repair shop in the area that will appreciate the little bit of business I am able to give them that will treat me like family.
Great customer service well polite I will recommend to others to come by the shop.
It's often said that finding an honest mechanic is like searching for a needle in a haystack, but Thunderbird Auto Repair, under the leadership of Mr. Francisco, has completely changed my perspective. When my car encountered issues, Francisco and his team were there to provide not only expert service but also unwavering honesty and integrity. From the outset, Francisco took the time to meticulously diagnose the problem and patiently explain each step of the process in detail. Their commitment to transparency and maintaining their values in the automotive industry is truly commendable. I can't thank Mr. Francisco and his team enough for their dedication to providing honest and reliable service. They've earned my trust and loyalty, and I wholeheartedly recommend Thunderbird Auto Repair to anyone in need of a mechanic they can count on.